Do you have a return policy? Can I return my product after it has reached me?
Yes. DieselShip has a simple return policy under which you can return a product received in a damaged or defective condition.
DieselShip has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.
Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
- Request for return is made after 48 hours of receiving the product by you
- Books are used or is not in its original condition. The books should not contain any marks, scribbles or re-stapled.
- Products are returned without its original packaging, freebies or accessories.
- Product was damaged after use/opening.
- Incidental damage for photocopying, re-production etc.
- Any damage/defect which is not covered under the manufacturer’s warranty.
How do I return the product? Whom should I contact in such a scenario?
Within 48 hours of receiving a product, you can request a return via email at firstname.lastname@example.org or over phone at our 24×7 customer care number +91 9345838485.
Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.
Do I need to return the product in its original box/packaging?
Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
What is the resolution offered in case of returns?
Can I return any guide purchased from Dieselship.com?
Yes. You can return any guide except Questions Bank, Loose books that are not part of any Kit or Bundle, E-Books.
Is there a time frame within which I can return the purchased book for a return/replacement?
If you wish to return or exchange a product, you must intimate Team DieselShip within 48 hours of receiving the product by you.
Do I need to send the product or can it be collected from my address?
Yes. You need to courier back the complete product set including freebies, Supplement items, DVD’s, CD’s etc. Complete shipping charges shall be borne by the customer. If you send us through COD method we will deduct the COD amount + 15% service charges from the total amount to be refunded.