In what scenarios does DieselShip issue refunds?

Refunds are issued by DieselShip only when:

  • The order was cancelled by the customer or DieselShip
  • The customer returned a product and requested for a refund

Returns are not applicable on all the products on DieselShip. Please refer to our Return Policy.

How can I track the status of my refund after returning a product?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your mobile number.
To check the updated status of your refund you may call our 24×7 customer care number +91 9345838485. If you are a registered customer at www.dieselship.com then you may also check the status of your refund in the ‘My Account’ section of the site OR simply click the link provided on the order confirmation email.

How can I track the status of my refund after canceling an order?

If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.
To check the updated status of your refund you may call our 24×7 customer care number +91 9345838485. If you are a registered customer at www.dieselship.com then you may also check the status of your refund in the ‘My Account’ section of the site OR simply click the link provided on the order confirmation email.

I've still not received the refund in my account even though DieselShip customer care says that they have processed the refund. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same.
Sometimes financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund.

How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by DieselShip. You will get an email from Diesel Ship when your return in accepted and your refund is processed.

How and where will I receive my refund amount?

Refunds on DieselShip are made only through Cheques to the name given in the order form only. If you want cheque favouring name other than the registered name then we will request you to send an authorization letter with an identity proof.

I wanted to return a product. Will DieselShip refund the courier charges?

Yes, absolutely. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower and this is applicable only in circumstances when we have sent a wrong guide or a different guide than ordered.
If you opt for a refund for any other reasons we will not refund the courier charges.

Are all products on DieselShip eligible for refund?

Yes. All products on DieselShip are eligible for a replacement/refund except the following:
Questions Bank, Loose books which are not part of any bundle or a set.

What are the timelines for refund?

10 working days. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by DieselShip.

How can I cancel an order?

You can cancel your order by getting in touch with us via e-mail at admin@dieselship.com or over phone at our 24×7 customer care number +91 9345838485.
Alternatively, you can also submit a ticket in ‘My Account’ section of your registered account at www.dieselship.com.
If the order has not been shipped by us, we will stop shipment and refund the entire order value, as applicable.